Lifetime Buyback Policy

7. Lifetime Buyback (LTB) Program

Tinch Jewels provides long-term asset liquidity and assurance through our comprehensive Lifetime Buyback (LTB) Program. This policy allows clients to liquidate their jewelry for a direct monetary payout or brand gift card. The program applies exclusively to purchases with a maximum initial invoice value of ₹3,00,000.

7.1 Buyback Valuation & Deductions

  • Precious Metal Component: 100% of the prevailing market value of the metal (gold, platinum, etc.) at the exact time of the buyback evaluation.
  • Lab-Grown Diamond Component: 80% of the original invoice value of the lab-grown diamonds, as specified on the initial price breakdown sheet.
  • Standard Policy Deductions: The final buyback payout will be issued after deducting making charges, GST/taxes paid, POS transaction fees, original packaging costs, laboratory certification fees, administrative costs, and the value of any promotional discounts or coupons applied during the initial purchase.
  • Logistics Fees: Applicable reverse shipping and insured transit costs will be deducted per item.

7.2 Eligibility & Compliance Conditions

  • Lock-in Period: A buyback request can only be initiated after a minimum of one (1) year from the original date of purchase.
  • Third-Party Alterations: Any item that has been repaired, resized, engraved, or serviced by an unauthorized third-party jeweler is strictly ineligible for the buyback program.
  • Structural Integrity: The final valuation is subject to a physical inspection. Precious stones or metals showing severe wear, fractures, or structural degradation may face additional value adjustments or rejection.

Mandatory Documentation

  • The original jewelry piece.
  • The official Tinch Jewels retail invoice (or a verifiable copy).
  • All original laboratory grading certificates and hallmarking documentation.
  • The original warranty card (where applicable).
  • Original brand packaging materials.

⚠️ Missing Certification Fee: If the original laboratory grading certificate is missing, altered, or damaged, a mandatory re-certification fee of ₹450 per carat of diamond weight will be deducted from the final buyback value.

7.3 How to Initiate a Buyback

  1. Submit Your Request: Log into your profile on our website, navigate to the Orders section to submit an LTB request, or connect directly with our Client Care Team.
  2. Insured Transit: Our team will coordinate a secure, fully insured pickup of your jewelry through our specialized logistics partners.
  3. Physical Evaluation: Upon receipt at our facility, our Quality Assurance (QA) team will verify the item's authenticity, weight, and condition against the original invoice to establish the final buyback value based on the day's prevailing market rates.
  4. Payout Execution: Once formally approved by our QA team, you may select your preferred settlement method:
    • Direct Bank Transfer (NEFT/RTGS): Remitted to the original purchaser's verified bank account within 15 business days.
    • Tinch Jewels Digital Gift Card: Issued to your registered email address within 24 hours, valid for future brand purchases.