I. Payment Policy

Tinch Jewels is committed to providing a seamless, secure, and premium transaction experience. To accommodate our clients' diverse preferences, we accept a comprehensive range of payment methods:

• Credit & Debit Cards: Visa, Mastercard, AMEX, and RuPay
• Digital & Net Banking: UPI, Net Banking, and select Digital Wallets (including Amazon Pay)
• Partial Cash on Delivery (COD): Available for eligible orders up to ₹99,999 (payable strictly in cash)

1.1 Ready-to-Ship Jewellery

For clients who prefer a hybrid payment structure, we offer a Partial Cash on Delivery (COD) facility for immediate-dispatch items under the following terms:

• Payment Split: A 60% advance of the total order value is payable online at the time of order placement. The remaining 40% balance is collectible upon delivery.
• COD Maximum Limit: The cash component collected at delivery is strictly capped at ₹99,999. Any order balance exceeding this threshold must be fully settled via an online payment method prior to dispatch.
• Serviceability Verification: COD services are restricted to select pin codes within India. We highly recommend verifying your pin code's eligibility with our Client Care Team before finalizing your order.

1.2 Bespoke & Made-to-Order Jewellery

Custom and made-to-order creations require a structured payment schedule to secure raw materials and initiate the design and production phases:

• Booking Advance (50%): A 50% upfront payment of the estimated order value is required to secure the prevailing gold rate, initiate the CAD design process, and authorize production.
• Final Invoice Adjustment: The final invoice will be calculated based on the actual post-production gold weight and diamond carat weight. Any variance from the initial estimate will be transparently detailed and adjusted on the final bill.
• Balance Settlement: The remaining 50% balance must be cleared in full prior to dispatch. Clients may opt to utilize the Partial COD structure for this final balance, subject to the standard ₹99,999 cash limit and regional pin code serviceability.

II. Shipping & Delivery Policy

At Tinch Jewels, we handle every order with the highest standards of care, security, and accountability. We partner exclusively with premium, fully insured logistics providers—including Sequel Logistics and BVC Logistics—to ensure your jewelry arrives safely and securely.

2.1 Order Processing & Dispatch

• Ready-to-Ship Pieces: Processed and dispatched within 3 working days of order confirmation.
• Made-to-Order Pieces: Freshly crafted items require up to 12 working days to dispatch.
• Personalized & Bespoke Creations: Require 12 to 20 working days, depending on design complexity and material procurement. Final lead times will be confirmed at the time of order placement.
• Consolidated Orders: Orders containing both standard and custom items may be shipped separately. Non-custom items will arrive earlier, and each shipment will be assigned its own unique tracking details.

2.2 Delivery Timelines & Regional Shipping Fees

We offer complimentary standard shipping across India for Tier 1 and Tier 2 cities on all website orders. Delivery timelines and handling fees for returns, exchanges, buybacks, or maintenance vary by region:

2.3 Tracking & Delivery Notifications

• Real-Time Tracking: Upon dispatch, tracking details will be sent to your registered email, SMS, and/or WhatsApp. You can also monitor your shipment directly via the My Orders section on our website.
• Courier Coordination: While courier executives frequently call prior to delivery, this is subject to local operating procedures and cannot be guaranteed.

2.4 Secure Delivery Requirements

To safeguard your high-value purchase, we enforce strict security protocols at the time of delivery:

• Identity Verification: The recipient must present a valid, government-issued photo ID. The name and ID details must perfectly match the billing customer information on the invoice.
• OTP Verification: A secure 4-digit One-Time Password (OTP) will be sent to your registered mobile number. This OTP must be shared with the delivery executive to release the package.

2.5 Delivery Failures & Address Modifications

• Undelivered Shipments: If a delivery is refused or cannot be completed due to customer unavailability, the parcel will return to our facility. A fresh delivery request must be initiated, and standard redelivery charges will apply.
• Address Corrections: Address changes can only be accommodated before dispatch, subject to logistical feasibility. Once an order has left our facility, modifications are strictly impossible.
• Depot Holding: In cases of brief unavailability, the courier partner may hold the package at their nearest secure depot for self-collection or arrange a final reattempt.

2.6 Damaged, Missing, or Tampered Parcels

In the rare event that your package arrives damaged, incomplete, or empty, you must report the issue to us within 24–48 hours of delivery.

To process a claim, you must email hello@tinchjewels.com with:

1. Your order details and delivery information.
2. An unbroken, continuous 360° unboxing video that clearly captures the exterior packaging, security seals, and the final opening of the contents.

2.7 Liability & Risk Transfer

• Risk of Loss: The risk of loss, theft, or damage transfers entirely to the customer once the package is delivered to the provided address.
• Transit Insurance: Prior to delivery, all shipments are fully covered under our logistics partners' transit insurance policies.
• Force Majeure: Tinch Jewels is not liable for delivery delays stemming from courier-side disruptions, strikes, severe weather, natural disasters, or other force majeure events.

2.8 Cancellation Prior to Dispatch

• Ready-to-Ship Orders: May be cancelled at any time prior to dispatch without penalty.
• Refund Processing: Approved refunds for early cancellations will be credited back to the original payment method within 15 business days, less any applicable payment gateway charges.
• Post-Dispatch: Once dispatched, orders cannot be cancelled. You may either refuse delivery at the doorstep or initiate a formal return upon receipt, in accordance with our Return Policy.

2.9 Non-Serviceable Reverse Pickup Locations

If your location does not support reverse logistics, our team will coordinate with you during a return or exchange request. In such instances, you will be required to ship the item directly to our designated office or warehouse. This reverse shipping cost will be borne by the customer or deducted from the final refund or credit value.

2.10 International Shipping

For orders outside of India, please contact our global concierge team at +91 7718829472 to verify regional eligibility, shipping timelines, and custom shipping tariffs.

III. Cancellation Policy

At Tinch Jewels, we understand that plans can change. We strive to accommodate cancellation requests as efficiently as possible, depending on the production and fulfillment stage of your order.

A. Client-Initiated Cancellations

3.1 Ready-to-Ship Orders

• Eligibility: Orders for standard, in-stock jewelry pieces can be cancelled for a full refund at any time prior to dispatch.
• Action Required: Please contact our Client Care Team immediately to intercept the shipment. Once an order has been handed over to our logistics partners, it can no longer be cancelled and must be processed as a return under our Return Policy.

3.2 Custom & Made-to-Order Jewellery

• Within 24 Hours: Cancellation requests submitted within 24 hours of order placement qualify for a full refund.
• After 24 Hours (Pre-Production): Requests received after 24 hours but before production commences may incur a cancellation fee ranging from 5% to 15% of the order value. This fee covers initial CAD development, administrative costs, and metal allocation. The exact charge will be communicated transparently upon your request.
• During Production: Once physical crafting and production have commenced, cancellations, modifications, or refunds cannot be accepted.

B. Company-Initiated Cancellations

3.3 Rights Reserved by Tinch Jewels

Tinch Jewels reserves the right to refuse, limit, or cancel any order at our sole discretion. While we make every effort to fulfill every order successfully, certain circumstances may necessitate a cancellation.

An order may be cancelled by us due to reasons including, but not limited to:

• Logistical & Serviceability Limitations: Unforeseen regional delivery restrictions or a lack of secure courier coverage to your pin code.
• Stock & Procurement Constraints: Sudden material unavailability or quantitative limits on specialized gemstones or raw materials.
• Pricing or Informational Inaccuracies: Detection of systemic errors regarding product details, specifications, or pricing displayed on our platform.
• Fraud Prevention & Security Flags: Orders flagged by our internal credit and fraud mitigation teams as high-risk or lacking sufficient verification.
• Verification Note: We reserve the right to request additional documentation or identity verification before processing and accepting certain high-value orders.

3.4 Timeline & Communication

• Unforeseen Delays: In the rare event that unexpected production or supply chain bottlenecks prevent us from meeting your committed delivery deadline, Tinch Jewels reserves the right to cancel the shipment to avoid extended delays.
• Notification & Refunds: If your order is cancelled by Tinch Jewels, you will be notified immediately via your registered email or contact number. Any payments debited for the cancelled order will be refunded in full to your original payment method.

IV. Return & Refund Policy

Tinch Jewels stands behind the exceptional quality of our craftsmanship. To ensure complete satisfaction with your purchase, we offer a 7-Day Money-Back Guarantee on all standard, non-customized jewelry. The 7-day return window commences from the official date of delivery.

4.1 Refund Valuation & Deductions

• Logistics & Handling Fee: A reverse logistics fee of ₹1,000 to ₹5,000 (aligned with your regional location tier specified in Section 2.2) will be deducted per returned item.
• Transaction Costs: Payment gateway charges and outward shipping costs are non-refundable and will be deducted from the final payout.
• Promotional Adjustments: If a promotional discount, coupon, or offer was applied to the initial purchase (including discounts on MRP, gold rate, diamond value, or making charges), the monetary value of that discount will be factored out and deducted from the refund.
• Missing or Damaged Certification Fee: All diamond and gemstone certificates must be returned immaculate. If an original laboratory certificate is missing, altered, or damaged, a mandatory re-certification fee of ₹450 per carat weight of the diamond will be deducted.

Processing Timeline: Once a return is received at our facility and passes quality inspection, refunds are formally approved within 7 working days. The funds will be credited to your account via online bank transfer within 10 business days of receipt.

4.2 Policy on Custom & Bespoke Jewelry Returns

Bespoke creations are uniquely engineered and crafted around your distinct vision. This process involves dedicated design development, individual 3D resin molds, and specialized artisan labor.

If an exception is made to return a custom-made piece within the 7-day window, a restructuring fee will apply. The refund will be processed after deducting whichever is higher of the following two options:

1. 15% of the total invoice value.
2. The cumulative cost of: Actual Making Charges + a Flat Designing Charge (₹1,500) + Payment Gateway Fees + Reverse Shipping Costs.

4.3 Return Eligibility Conditions

• Security Tag Integrity: The product must be returned in its pristine, original, and unworn condition. The product security tag must remain unbroken, untorn, and fully attached to the piece. If the security tag has been removed or tampered with, the item is strictly ineligible for a return.
• Alterations & Third-Party Repairs: Any jewelry that has been resized, engraved, or repaired by any jeweler other than Tinch Jewels cannot be accepted for return, and all post-sale brand benefits will be voided.
• Personalization Exclusions: Items that feature highly permanent structural modifications, specific personal engravings, or custom scripts fall outside the standard guarantee and are non-returnable.
• Quality Inspection Clause: Every return undergoes a rigorous evaluation by our Quality Assurance Team. Any signs of wear, surface scratches, or structural modifications will disqualify the piece from a full refund. In such instances, the item will be reclassified under our Lifetime Buyback Policy, and the corresponding buyback deductions will apply. The findings of our Quality Assurance Team are final.

4.4 Mandatory Documentation for Returns

A return cannot be processed without its full accompanying documentation. Please ensure the following assets are securely enclosed in the return parcel:

• The original jewelry piece in its pristine, unused condition.
• The official invoice issued by Tinch Jewels.
• All original brand packaging (boxes, pouches, and cases).
• The product security tag (intact and attached to the jewelry).
• All original laboratory grading certificates and hallmarking verification documents.
• The original warranty card and brand literature.

4.5 How to Initiate a Return

1. Submit a Request: Log into your profile on our website, navigate to the Orders section, and select the item you wish to return. Alternatively, you may email our Client Care Team directly at hello@tinchjewels.com.
2. Secure Your Labels: Once authorized, our team will generate and send you secure, fully insured shipping labels via email. You must print these labels and attach them securely to your parcel.
3. Pack Securely: Place the jewelry and all mandatory documents into the original packaging. Seal the parcel thoroughly within a secure, tamper-evident outer box to prevent damage or shifting during transit.
4. Handover: Our premium logistics partner will coordinate a secure pickup from your address. Ensure you receive a physical or digital acknowledgment receipt from the courier executive at the time of handover.

V. 7-Day Exchange Policy

Tinch Jewels offers a flexible 7-Day Exchange Policy to ensure your selected piece perfectly aligns with your style. Clients may exchange their purchase for alternative designs or store credit under the following structured guidelines.

5.1 Eligibility Window

Exchange requests must be formally initiated within 7 calendar days of the confirmed delivery date. Requests received after this period will automatically be processed under our Lifetime Exchange (LTE) Policy.

5.2 Exchange Valuation & Store Credit

• In-Stock Jewellery: Eligible for 100% store credit, less the reverse shipping fee (calculated based on your regional location tier, as outlined in Section 2.2). The issued store credit is valid for 365 days from the date of issuance.
• Custom & Bespoke Jewellery: Eligible for exchange subject to the deduction of the original making charges (as specified in the product's itemized price breakdown sheet) and reverse shipping costs from the total invoice value.
• Missing or Damaged Certifications: If the original laboratory grading certificate is missing or damaged, a mandatory re-certification charge of ₹450 per carat of diamond weight will be deducted from the final exchange value.

5.3 Engraving Remediation Charges

• Laser Engraving Removal: A flat fee of ₹500 per piece will be charged to buff, polish, and restore the metal surface.
• CAD-Embedded Engravings: If the personalization was integrated directly into the initial 3D design mold, a deduction of 2% to 5% of the total invoice value will apply to account for the structural resetting and metal loss during remodeling.

5.4 Exchange Limitations & Frequency

• First Exchange: Processed seamlessly under this premium 7-Day Exchange Policy.
• Subsequent Exchanges: Any secondary exchange request arising from the same original order sequence will automatically be processed under our Lifetime Exchange (LTE) Policy, applying standard lifetime valuation metrics.

5.5 General Terms of Compliance

• Pristine Condition: The jewellery must be completely unworn, unaltered, and free of any surface imperfections, enclosed in its original brand packaging.
• Mandatory Documentation: The original retail invoice along with all authentic laboratory grading certificates must be physically presented at the time of the exchange.
• Third-Party Alterations: Any piece that has been resized, engraved, or modified by an unauthorized third-party jeweler is strictly ineligible for exchange under this policy, and all post-sale brand coverages will be permanently voided.

VI. Lifetime Exchange Policy (LTE)

Tinch Jewels offers a Lifetime Exchange Policy (LTE), allowing clients to upgrade, trade in, or repurpose their jewelry at any point in the future. This policy fully covers both standard and custom-made creations with an initial invoice value up to ₹3,00,000.

6.1 Exchange Valuation & Deductions

• Precious Metal Component: 100% of the prevailing market value of the metal (gold, platinum, etc.) at the exact time of the exchange evaluation.
• Lab-Grown Diamond Component: 100% of the original invoice value of the lab-grown diamonds, as specified on the initial price breakdown sheet.
• Standard Policy Deductions: The final exchange credit will be issued after deducting making charges, GST/taxes paid, POS transaction fees, original packaging costs, laboratory certification fees, administrative costs, and the value of any promotional discounts or coupons applied during the initial purchase.
• Logistics Fees: Applicable reverse shipping and insured transit costs (calculated by regional location tiers 1–6) will be deducted per item.

6.2 Eligibility Criteria

• Activation Timeline: This policy becomes active immediately upon the expiration of the standard 7-Day Exchange window.
• Regional Availability: Available exclusively for products purchased and exchanged within India.
• Purchase Alignment: The generated LTE credit must be applied toward the purchase of a new item of equal or greater value.
• Credit Validity: Clients must utilize their approved LTE store credit within 180 days of the exchange transaction date.
• Market Rate Authority: Prevailing market rates for precious metals are determined solely by Tinch Jewels on the day the exchange request is formally processed.

6.3 Mandatory Documentation

• The original jewelry piece.
• The official Tinch Jewels retail invoice.
• All original laboratory grading certificates and hallmarking documentation.
• The original warranty card (where applicable).
• Original brand packaging materials.

⚠️ Missing Certification Fee: If the original laboratory grading certificate is missing, altered, or damaged, a mandatory re-certification fee of ₹450 per carat of diamond weight will be deducted from the final exchange value.

6.4 Additional Terms & Conditions

• Structural Integrity: The jewelry must be in its original, structurally undamaged condition. Any precious stones or diamonds found to be chipped, cracked, or severely damaged during inspection will be assigned a zero valuation.
• Third-Party Alterations: Items that have been repaired, resized, engraved, or serviced by an unauthorized third-party jeweler are strictly ineligible for the Lifetime Exchange program.
• Valuation Cap: The maximum exchange valuation credit permitted under this policy is capped at ₹5,00,000 per transaction.
• Policy Exclusions: The standard 7-Day Money-Back Guarantee and 7-Day Exchange Policy do not apply to any new items purchased or acquired using LTE credits.
• Quality Assurance: All exchanges are subject to rigorous internal quality, material, and authenticity verifications.

6.5 How to Initiate a Lifetime Exchange

• Submit Your Request: Log into your profile on our website and navigate to the Orders section to submit an LTE request, or contact our Client Care Team directly.
• Insured Pickup: Our team will coordinate a fully insured, secure pickup of your jewelry via our premium logistics partners.
• Quality Inspection: Upon receipt, our Quality Assurance (QA) team will inspect the item to verify its condition and gemstone weight, after which your final exchange credit value will be formally confirmed.
• Balance Settlement: If your newly selected jewelry carries a higher value than your exchange credit, our team will assist you in settling the outstanding balance via our secure online payment methods.
• Dispatch & Delivery: Once the quality inspection is passed and any outstanding balance is cleared, your new jewelry will be crafted (if made-to-order) and dispatched within 21 working days.

VII. Lifetime Buyback Policy (LTB)

Tinch Jewels provides long-term asset liquidity and assurance through our comprehensive Lifetime Buyback (LTB) Program. This policy allows clients to liquidate their jewelry for a direct monetary payout or brand gift card. The program applies exclusively to purchases with a maximum initial invoice value of ₹3,00,000.

7.1 Buyback Valuation & Deductions

• Precious Metal Component: 100% of the prevailing market value of the metal (gold, platinum, etc.) at the exact time of the buyback evaluation.
• Lab-Grown Diamond Component: 80% of the original invoice value of the lab-grown diamonds, as specified on the initial price breakdown sheet.
• Standard Policy Deductions: The final buyback payout will be issued after deducting making charges, GST/taxes paid, POS transaction fees, original packaging costs, laboratory certification fees, administrative costs, and the value of any promotional discounts or coupons applied during the initial purchase.
• Logistics Fees: Applicable reverse shipping and insured transit costs will be deducted per item.

7.2 Eligibility & Compliance Conditions

• Lock-in Period: A buyback request can only be initiated after a minimum of one (1) year from the original date of purchase.
• Third-Party Alterations: Any item that has been repaired, resized, engraved, or serviced by an unauthorized third-party jeweler is strictly ineligible for the buyback program.
• Structural Integrity: The final valuation is subject to a physical inspection. Precious stones or metals showing severe wear, fractures, or structural degradation may face additional value adjustments or rejection.

Mandatory Documentation

• The original jewelry piece.
• The official Tinch Jewels retail invoice (or a verifiable copy).
• All original laboratory grading certificates and hallmarking documentation.
• The original warranty card (where applicable).
• Original brand packaging materials.

⚠️ Missing Certification Fee: If the original laboratory grading certificate is missing, altered, or damaged, a mandatory re-certification fee of ₹450 per carat of diamond weight will be deducted from the final buyback value.

7.3 How to Initiate a Buyback

• Submit Your Request: Log into your profile on our website, navigate to the Orders section to submit an LTB request, or connect directly with our Client Care Team.
• Insured Transit: Our team will coordinate a secure, fully insured pickup of your jewelry through our specialized logistics partners.
• Physical Evaluation: Upon receipt at our facility, our Quality Assurance (QA) team will verify the item's authenticity, weight, and condition against the original invoice to establish the final buyback value based on the day's prevailing market rates.
• Payout Execution: Once formally approved by our QA team, you may select your preferred settlement method:
  • Direct Bank Transfer (NEFT/RTGS): Remitted to the original purchaser's verified bank account within 15 business days.
  • Tinch Jewels Digital Gift Card: Issued to your registered email address within 24 hours, valid for future brand purchases.

VIII. Old Gold Exchange Policy

Tinch Jewels offers an Old Gold Exchange Program, allowing clients to trade in external gold jewelry to offset or fund the purchase of new Tinch Jewels creations.

8.1 Scope of Policy

• Purchase Offset: Old gold trade-ins are accepted exclusively as credit toward the purchase of new jewelry from Tinch Jewels.
• Liquidation Restriction: Direct cash liquidations are not permitted for old gold exchanges, except under the specific surplus conditions outlined below.

8.2 Management of Surplus Value

• Option A: Store Credit Allocation (100% Value): The entire surplus amount is converted into a Tinch Jewels store credit at 100% of its assessed valuation. This credit is linked directly to the client's profile and can be applied toward any future purchase.
• Option B: Cash Payout (Subject to 3% Processing Fee): Should the client request a direct cash refund for the surplus balance, a 3% administrative deduction will be applied to the surplus amount prior to processing the bank transfer remittance.

IX. Warranty & After-Sales Service

This policy governs all after-sales services, warranty coverages, and lifetime maintenance benefits provided by Tinch Jewels. These terms apply exclusively to authentic jewelry purchased directly through the official Tinch Jewels website and are valid strictly within India.

9.1 6-Month Limited Manufacturing Warranty

Tinch Jewels stands behind the structural integrity of every creation with a 6-month repair warranty against manufacturing defects, valid from the date of delivery.

• Scope of Coverage: This warranty exclusively covers defects in workmanship, material flaws, or loose gemstones/diamonds falling from their original settings due to production errors. Qualifying claims will be repaired entirely free of charge following a case-by-case technical assessment.
• Warranty Exclusions: The warranty strictly excludes coverage for:
  • Normal wear and tear (surface scratches, minor metal dulling, or tarnish).
  • The loss, theft, or complete disappearance of diamonds, gemstones, or the entire piece.
  • Accidental damage, structural breakage, or deformation caused by impact, mishandling, chemical exposure, or external force.

9.2 Complimentary Lifetime Maintenance Program

To preserve the timeless brilliance of your jewelry, Tinch Jewels provides one (1) complimentary professional maintenance and cleaning service per year, valid for the lifetime of the product.

The Annual Maintenance Service Includes:

• Ultrasonic deep cleaning and professional surface polishing.
• Structural integrity checks, including prong tightening and secure setting evaluations for all diamonds and gemstones.

Please Note: Advanced restorative services—such as full stone resetting, laser soldering, structural rebuilding, or resizing—are outside the scope of complimentary maintenance. These will be billed at prevailing labor and material rates. Any secondary maintenance requests within the same calendar year will incur standard servicing charges.

9.3 Logistics, Shipping, & Risk

• Cost Responsibility: Forward and reverse logistics costs for all warranty and maintenance requests are entirely the responsibility of the customer.
• Insured Shipping Tariffs: Fully insured round-trip transit charges will apply, varying by your specific regional location tier (Tiers 1–6).
• Transit Liability: Tinch Jewels accepts no responsibility for transit damage, loss, or theft for shipments independently dispatched by the customer. To ensure complete security, we highly recommend scheduling your courier services through our authorized logistics partners.

9.4 Mandatory Documentation

• A copy of the original Tinch Jewels retail invoice.
• The original brand packaging materials (where possible, for secure transit).
• The original laboratory authenticity and grading certificates (GIA, IGI, etc., if applicable).

If the original diamond or gemstone certificate is missing or damaged, a mandatory laboratory re-certification charge of ₹450 per carat of diamond weight will be billed to the client.

9.5 Service Timelines & Policy Limitations

• Standard Turnaround: Maintenance and basic warranty services typically require 15 to 21 working days from the date the item is received at our facility (excluding transit time). Highly complex custom restorations may require extended timelines, which will be communicated in advance.
• Non-Insurance Clause: This policy functions strictly as a craftsmanship warranty. It does not constitute an insurance policy and offers no financial compensation, replacement, or reimbursement for lost or stolen items.
• Non-Transferable Benefits: All lifetime maintenance and warranty privileges are bound strictly to the original purchaser and are non-transferable.
• Right of Refusal: Tinch Jewels reserves the right to decline after-sales services if the provided documentation is incomplete or if the product's brand authenticity cannot be verified by our Quality Assurance team.

9.6 How to Request Maintenance or Warranty Service

1. Log Your Request: Submit a formal service request directly through the Orders section of your profile on our website. Alternatively, you can contact our Client Care Concierge at hello@tinchjewels.com or via telephone at +91 7718829472 with your invoice number.
2. Schedule Pickup: Once authorized, our team will coordinate a fully insured, secure doorstep pickup with our specialized logistics partners and provide you with pre-printed shipping labels.
3. Assessment & Execution: Upon receipt, our technical team will inspect your piece, confirm the service scope, issue a digital estimate for any chargeable elements, and commence work upon your formal approval.

X. Privacy Policy

Tinch Jewels is deeply committed to safeguarding the privacy of our clients. This Privacy Policy outlines how we collect, utilize, disclose, and protect your personal information when you interact with our website, mobile platforms, and customer care services.

10.1 Categories of Information Collected

• Identity & Contact Data: Includes your name, email address, telephone number, billing address, and shipping address. This information is gathered when you register an account, subscribe to our communications, or finalize a purchase.
• Transactional & Payment Data: Includes details necessary to process your payments, such as credit/debit card numbers, UPI IDs, or net banking preferences.

Security Guarantee: All payment transactions are encrypted and processed securely through certified, third-party payment gateways. Tinch Jewels does not store, retain, or have access to your raw credit or debit card data on its internal servers.

• Technical & Usage Data: Automatically collected during your visit, including your Internet Protocol (IP) address, browser type and version, device indicators, pages viewed, time spent on our platform, and other diagnostic data aimed at optimizing our website's user experience.

10.2 How We Utilize Your Information

• Execute Orders: Process, validate, track, and fulfill your jewelry purchases, including coordinating secure transit and delivery.
• Client Relations: Communicate critical updates regarding your order status, policy modifications, and account administrative notifications.
• Personalization: Tailor our website interface, product offerings, and digital experiences to align with your aesthetic preferences and browsing behavior.
• Marketing Optimization: Provide tailored promotional offers, newsletters, and event invitations (subject to your explicit marketing preferences).
• Risk Mitigation: Conduct fraud detection, security monitoring, and identity verifications to ensure a secure transaction environment.

10.3 Data Sharing and Third-Party Disclosures

Tinch Jewels strictly enforces a policy against commercializing client data. We do not sell, rent, lease, or trade your personal information to third parties.

Information is disclosed exclusively to trusted operational partners who assist us in conducting our business, subject to strict confidentiality agreements:

• Logistics & Fulfillment Partners: Specialized courier services (e.g., Sequel, BVC) to execute secure doorstep deliveries.
• Financial Institutions: Certified payment gateways to securely process electronic transactions.
• Technology Providers: Cloud hosting services, fraud mitigation systems, and marketing automation platforms that optimize our service delivery.

10.4 Your Rights & Data Choices

• Access & Rectification: The right to request a copy of the personal data we hold about you and to correct any inaccuracies or outdated information.
• Data Deletion: The right to request the permanent erasure of your personal data from our active databases, subject to pending financial or legal obligations.
• Communication Preferences: The right to opt out of marketing emails, SMS, or WhatsApp alerts at any time by utilizing the "Unsubscribe" links provided or contacting our support team.

10.5 Data Security & Protection Measures

Tinch Jewels implements rigorous technical, administrative, and physical safeguards designed to protect your personal information against unauthorized access, alteration, disclosure, or destruction. While we employ industry-standard encryption protocols (such as Secure Socket Layer/TLS technology) to defend your data, no digital transmission or electronic storage method can be guaranteed as entirely infallible; we continuously monitor and update our security protocols to meet evolving digital threats.

XI. Terms & Conditions

Welcome to Tinch Jewels. These Terms and Conditions ("Terms") constitute a legally binding agreement between you (the "User," "Client," or "Customer") and Tinch Jewels. By accessing, browsing, or executing a transaction on our platform, you acknowledge that you have read, understood, and agreed to be bound by these Terms. Please review them thoroughly before proceeding.

11.1 General Framework

• Ownership: This website and all associated services are owned, managed, and operated exclusively by Tinch Jewels.
• Policy Modifications: Tinch Jewels reserves the right to amend, update, or restructure these Terms at any time without prior individual notice. All modifications become effective immediately upon their publication on this page.
• Implied Consent: Your continued use of the platform following any structural or policy revision constitutes absolute acceptance of the updated Terms.

11.2 Eligibility for Use

• Age Restraint: To access our platform, register an account, or complete transactions, you must be at least 18 years of age.
• Legal Capacity: By utilizing our services, you affirm that you possess the full legal capacity to enter into binding contracts under the Indian Contract Act, 1872, and other applicable statutory mandates.

11.3 Product Specifications & Pricing Structures

• Currency and Taxation: All retail prices displayed on our platform are denominated in Indian Rupees (INR) and include the applicable Goods and Services Tax (GST) unless explicitly stated otherwise.
• Payment Gateways: Financial transactions are securely executed through certified third-party merchants, including Razorpay and PayU. We accept UPI, verified credit/debit cards, net banking, and approved digital wallets.
• Cash on Delivery (COD): Partial COD facilities are available exclusively for eligible orders up to a maximum threshold of ₹99,999, subject to the conditions detailed in Section I (Payment Policy).
• Price Adjustment Rights: Tinch Jewels reserves the absolute right to alter product prices at any moment due to market volatility in precious metals or gemstones. Formally confirmed orders will be honored at the specific transaction price recorded at the time of confirmation.

11.4 Order Placement & Formal Acceptance

• Offer to Purchase: A finalized digital order submission constitutes an offer by the client to purchase the selected items. A binding sales contract is executed only when the order is formally processed, verified, and handed over to our logistics partners for dispatch.
• Order Rejection Protocols: Tinch Jewels reserves the right to cancel, limit, or refuse any order at our sole discretion due to technical anomalies, systemic display errors, pricing inaccuracies, material stock depletion, or alerts flagged by our internal fraud mitigation and risk assessment teams.
• Cancellation Payouts: Refunds originating from company-initiated cancellations or order rejections will be credited back to the original source account within 15 business days.

11.5 Shipping Logistics & Title Transfer

• Insured Transit: We provide fully insured delivery solutions across serviceable postal codes within India through specialized premium logistics partners.
• Indicative Timelines: Stated dispatch and arrival parameters are purely estimates. Tinch Jewels remains absolved of liability for delivery disruptions arising from third-party courier handling constraints or customs holds.
• Transfer of Risk: Legal title, proprietary ownership, and the risk of loss or damage transfer entirely to the customer the moment the package is delivered to and signed for at the nominated shipping address.

11.6 Summary of Returns & Refunds

• Return Period: Requests for standard item returns must be formally registered via your website user profile within 7 calendar days of delivery.
• Handling Charges: The customer bears all reverse logistics expenses. A processing and reverse shipping fee of ₹1,000 to ₹2,000 applies to Tier 1 and Tier 2 cities, while remote regions (Tiers 3 through 6) incur actual logistical expenses up to ₹5,000 per side.
• Quality Mandate: Payouts are contingent upon the returned item passing a rigorous internal Quality Assurance assessment. All laboratory grading certificates, branded packaging, and original security tags must remain completely intact and untampered with.
• Exclusions: Transaction merchant fees and outward shipping costs are strictly non-refundable. Custom-made, bespoke, or personalized creations are entirely final sale and excluded from standard return terms unless an inherent manufacturing defect is confirmed by our technical team.

11.7 Lifetime Exchange & Buyback Programs

All post-purchase upgrades, trade-ins, and asset liquidations are governed strictly by the separate terms, valuation equations, and lock-in windows detailed in Section VI (Lifetime Exchange Policy) and Section VII (Lifetime Buyback Policy) of this document.

11.8 Intellectual Property Protection

• Proprietary Rights: All structural layouts, trade names, registered brand logos, custom jewelry designs, text copy, graphic arrangements, photography, and underlying source code hosted on this platform are the exclusive intellectual property of Tinch Jewels.
• Usage Restrictions: No individual or entity is permitted to scrape, copy, replicate, distribute, broadcast, or commercially exploit any content from this platform without explicit prior written authorization from Tinch Jewels.

11.9 Prohibited User Conduct

By engaging with our digital platforms, you formally agree to refrain from:

• Executing fraudulent, speculative, or bad-faith transactions.
• Deploying unauthorized code, malware, or digital architecture to compromise our servers, databases, or user information networks.
• Systematically exploiting or abusing our promotional codes, return structures, exchange programs, or buyback frameworks.

11.10 Limitation of Liability

• Exclusion of Damages: To the maximum extent permitted by applicable law, Tinch Jewels, its directors, employees, and suppliers shall not be liable for any indirect, circumstantial, incidental, special, or punitive damages—including but not limited to loss of data, anticipated profit margins, capital revenue, or corporate goodwill.
• Liability Cap: The cumulative aggregate liability of Tinch Jewels for any legal claim, dispute, or breach arising from a platform interaction or purchase shall be strictly capped at the exact financial amount paid by the customer for that specific order.

11.11 Force Majeure

Tinch Jewels shall be completely absolved of any failure or delay in fulfilling its operational obligations if such deficiencies arise from events beyond our reasonable control. These events include, but are not limited to, acts of God, extreme weather anomalies, labor strikes, civil unrest, war, sudden legislative or government-mandated lockdowns, cyber-attacks, or systemic regional failures in telecommunication and shipping infrastructures.

11.12 Discretionary Case-by-Case Reviews

For complex client scenarios or operational ambiguities not explicitly codified within these Terms and Conditions, we invite you to connect directly with our Client Care Concierge. Tinch Jewels is dedicated to addressing individual client grievances with immense care, fairness, and structural discretion. Each unique scenario will undergo an isolated review, and resolutions will be determined on a strict case-by-case basis.

11.13 Governing Law & Legal Jurisdiction

These Terms and Conditions, along with all operational and transactional frameworks, are governed by and construed in accordance with the laws of the Republic of India. Any legal actions, proceedings, or unresolved disputes arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the competent courts located in Mumbai, Maharashtra.

XII. Important General Terms

To ensure complete transparency and operational consistency, the following overarching terms apply across all Tinch Jewels policies, programs, and service agreements:

• Mandatory Documentation: Presentation of the original retail invoice and authentic laboratory grading certificates is strictly required to process any exchange, buyback, or warranty claim.
• Certificate Replacement Fees: In the event of loss, theft, or physical degradation of an original diamond or gemstone certificate, a mandatory re-certification charge of ₹450 per carat will be applied.
• Determination of Market Rates: For all trade-in, exchange, or buyback evaluations, the prevailing market value of precious metals and gemstones will be determined solely by Tinch Jewels based on commercial index rates on the exact date the request is processed.
• International Order Exclusions: All shipments delivered outside the Republic of India are classified as final sale. International orders are strictly excluded from the 7-Day Money-Back Guarantee, 7-Day Exchange Policy, Lifetime Exchange (LTE), and Lifetime Buyback (LTB) frameworks.
• Policy Modifications: Tinch Jewels reserves the right to amend, update, alter, or rescind any clause within these policies at its sole discretion, at any time, and without prior individual notification.
• Scope of Application: The benefits, guarantees, and coverages outlined across all sections of this document apply exclusively to authentic items purchased directly through official Tinch Jewels channels.