Lifetime Exchange Policy

6. Lifetime Exchange Policy (LTE)

Tinch Jewels offers a Lifetime Exchange Policy (LTE), allowing clients to upgrade, trade in, or repurpose their jewelry at any point in the future. This policy fully covers both standard and custom-made creations with an initial invoice value up to ₹3,00,000.

6.1 Exchange Valuation & Deductions

  • Precious Metal Component: 100% of the prevailing market value of the metal (gold, platinum, etc.) at the exact time of the exchange evaluation.
  • Lab-Grown Diamond Component: 100% of the original invoice value of the lab-grown diamonds, as specified on the initial price breakdown sheet.
  • Standard Policy Deductions: The final exchange credit will be issued after deducting making charges, GST/taxes paid, POS transaction fees, original packaging costs, laboratory certification fees, administrative costs, and the value of any promotional discounts or coupons applied during the initial purchase.
  • Logistics Fees: Applicable reverse shipping and insured transit costs (calculated by regional location tiers 1–6) will be deducted per item.

6.2 Eligibility Criteria

  • Activation Timeline: This policy becomes active immediately upon the expiration of the standard 7-Day Exchange window.
  • Regional Availability: Available exclusively for products purchased and exchanged within India.
  • Purchase Alignment: The generated LTE credit must be applied toward the purchase of a new item of equal or greater value.
  • Credit Validity: Clients must utilize their approved LTE store credit within 180 days of the exchange transaction date.
  • Market Rate Authority: Prevailing market rates for precious metals are determined solely by Tinch Jewels on the day the exchange request is formally processed.

6.3 Mandatory Documentation

  • The original jewelry piece.
  • The official Tinch Jewels retail invoice.
  • All original laboratory grading certificates and hallmarking documentation.
  • The original warranty card (where applicable).
  • Original brand packaging materials.

⚠️ Missing Certification Fee: If the original laboratory grading certificate is missing, altered, or damaged, a mandatory re-certification fee of ₹450 per carat of diamond weight will be deducted from the final exchange value.

6.4 Additional Terms & Conditions

  • Structural Integrity: The jewelry must be in its original, structurally undamaged condition. Any precious stones or diamonds found to be chipped, cracked, or severely damaged during inspection will be assigned a zero valuation.
  • Third-Party Alterations: Items that have been repaired, resized, engraved, or serviced by an unauthorized third-party jeweler are strictly ineligible for the Lifetime Exchange program.
  • Valuation Cap: The maximum exchange valuation credit permitted under this policy is capped at ₹5,00,000 per transaction.
  • Policy Exclusions: The standard 7-Day Money-Back Guarantee and 7-Day Exchange Policy do not apply to any new items purchased or acquired using LTE credits.
  • Quality Assurance: All exchanges are subject to rigorous internal quality, material, and authenticity verifications.

6.5 How to Initiate a Lifetime Exchange

  1. Submit Your Request: Log into your profile on our website and navigate to the Orders section to submit an LTE request, or contact our Client Care Team directly.
  2. Insured Pickup: Our team will coordinate a fully insured, secure pickup of your jewelry via our premium logistics partners.
  3. Quality Inspection: Upon receipt, our Quality Assurance (QA) team will inspect the item to verify its condition and gemstone weight, after which your final exchange credit value will be formally confirmed.
  4. Balance Settlement: If your newly selected jewelry carries a higher value than your exchange credit, our team will assist you in settling the outstanding balance via our secure online payment methods.
  5. Dispatch & Delivery: Once the quality inspection is passed and any outstanding balance is cleared, your new jewelry will be crafted (if made-to-order) and dispatched within 21 working days.