Lifetime Exchange Policy
6. Lifetime Exchange Policy (LTE)
Tinch Jewels offers a Lifetime Exchange Policy (LTE), allowing clients to upgrade, trade in, or repurpose their jewelry at any point in the future. This policy fully covers both standard and custom-made creations with an initial invoice value up to ₹3,00,000.
6.1 Exchange Valuation & Deductions
- Precious Metal Component: 100% of the prevailing market value of the metal (gold, platinum, etc.) at the exact time of the exchange evaluation.
- Lab-Grown Diamond Component: 100% of the original invoice value of the lab-grown diamonds, as specified on the initial price breakdown sheet.
- Standard Policy Deductions: The final exchange credit will be issued after deducting making charges, GST/taxes paid, POS transaction fees, original packaging costs, laboratory certification fees, administrative costs, and the value of any promotional discounts or coupons applied during the initial purchase.
- Logistics Fees: Applicable reverse shipping and insured transit costs (calculated by regional location tiers 1–6) will be deducted per item.
6.2 Eligibility Criteria
- Activation Timeline: This policy becomes active immediately upon the expiration of the standard 7-Day Exchange window.
- Regional Availability: Available exclusively for products purchased and exchanged within India.
- Purchase Alignment: The generated LTE credit must be applied toward the purchase of a new item of equal or greater value.
- Credit Validity: Clients must utilize their approved LTE store credit within 180 days of the exchange transaction date.
- Market Rate Authority: Prevailing market rates for precious metals are determined solely by Tinch Jewels on the day the exchange request is formally processed.
6.3 Mandatory Documentation
- The original jewelry piece.
- The official Tinch Jewels retail invoice.
- All original laboratory grading certificates and hallmarking documentation.
- The original warranty card (where applicable).
- Original brand packaging materials.
⚠️ Missing Certification Fee: If the original laboratory grading certificate is missing, altered, or damaged, a mandatory re-certification fee of ₹450 per carat of diamond weight will be deducted from the final exchange value.
6.4 Additional Terms & Conditions
- Structural Integrity: The jewelry must be in its original, structurally undamaged condition. Any precious stones or diamonds found to be chipped, cracked, or severely damaged during inspection will be assigned a zero valuation.
- Third-Party Alterations: Items that have been repaired, resized, engraved, or serviced by an unauthorized third-party jeweler are strictly ineligible for the Lifetime Exchange program.
- Valuation Cap: The maximum exchange valuation credit permitted under this policy is capped at ₹5,00,000 per transaction.
- Policy Exclusions: The standard 7-Day Money-Back Guarantee and 7-Day Exchange Policy do not apply to any new items purchased or acquired using LTE credits.
- Quality Assurance: All exchanges are subject to rigorous internal quality, material, and authenticity verifications.
6.5 How to Initiate a Lifetime Exchange
- Submit Your Request: Log into your profile on our website and navigate to the Orders section to submit an LTE request, or contact our Client Care Team directly.
- Insured Pickup: Our team will coordinate a fully insured, secure pickup of your jewelry via our premium logistics partners.
- Quality Inspection: Upon receipt, our Quality Assurance (QA) team will inspect the item to verify its condition and gemstone weight, after which your final exchange credit value will be formally confirmed.
- Balance Settlement: If your newly selected jewelry carries a higher value than your exchange credit, our team will assist you in settling the outstanding balance via our secure online payment methods.
- Dispatch & Delivery: Once the quality inspection is passed and any outstanding balance is cleared, your new jewelry will be crafted (if made-to-order) and dispatched within 21 working days.
