RETURN & REFUND POLICY

Tinch Jewels stands behind the quality of every piece we make. All standard, non-customised jewellery comes with a 30-Day Free Returns guarantee. The 30-day window starts on the date of delivery.

1. Free Returns — What You Get

  • 30 days from delivery to request a return.
  • Free insured pickup from your address, arranged by us. You pay nothing to send the piece back.
  • Full refund of the amount you paid, with no processing fee, no logistics fee and no shipping deduction.
  • Refunds go back to your original payment method. For Cash on Delivery orders, we refund by bank transfer.

2. What Can Be Returned

All standard catalogue jewellery is eligible, provided that:

  • The piece is unworn, unaltered and in its original condition.
  • The Tinch security tag is intact, unbroken and still attached to the piece.
  • All original documents are returned with it: invoice, diamond or gemstone certificates, hallmark documentation, warranty card and original packaging.

Returns that arrive without their certificates or documentation cannot be processed until the missing documents are received.

3. What Cannot Be Returned

  • Custom, bespoke or made-to-your-specification jewellery.
  • Engraved or personalised pieces.
  • Pieces resized or altered after purchase, at your request.
  • Pieces repaired, resized or altered by any jeweller other than Tinch Jewels.

Custom and bespoke pieces are covered by our Lifetime Exchange Policy instead.

4. Quality Inspection

Every returned piece is inspected by our Quality Assurance team. A piece showing signs of wear, scratches, a removed or tampered security tag, or structural changes is not eligible for a refund under this policy. It can instead be handled under our Lifetime Buyback / Exchange Policy, where those terms apply.

5. Damaged, Defective or Wrong Items

If your order arrives damaged, has a manufacturing defect, does not match its description, or is the wrong item, contact us right away. We will arrange a free pickup and offer a full refund or a replacement, whichever you prefer. This applies to all pieces, including custom orders.

6. How to Return

  1. Request: Log in, go to Orders and select the item, or email hello@tinchjewels.com / WhatsApp +91 77188 29472 within 30 days of delivery with your order number.
  2. Pack: Place the jewellery and all documents in the original packaging, inside a sealed outer box.
  3. Pickup: We send you an insured shipping label and schedule a free pickup. Keep the courier's handover receipt.
  4. Refund: Once the piece passes inspection, we approve the refund within 7 working days. The money reaches your account within a further 5–10 business days, depending on your bank.

7. Contact

Email: hello@tinchjewels.com
WhatsApp: +91 77188 29472
Hours: Monday to Saturday, 10:00 AM – 7:00 PM IST