RETURN & REFUND POLICY

Tinch Jewels stands behind the exceptional quality of our craftsmanship. To ensure complete satisfaction with your purchase, we offer a 7-Day Money-Back Guarantee on all standard, non-customized jewelry. The 7-day return window commences from the official date of delivery.

4.1 Refund Valuation & Deductions

  • Logistics & Handling Fee: A reverse logistics fee of ₹1,000 to ₹5,000 (aligned with your regional location tier specified in Section 2.2) will be deducted per returned item.

  • Transaction Costs: Payment gateway charges and outward shipping costs are non-refundable and will be deducted from the final payout.

  • Promotional Adjustments: If a promotional discount, coupon, or offer was applied to the initial purchase (including discounts on MRP, gold rate, diamond value, or making charges), the monetary value of that discount will be factored out and deducted from the refund.

  • Missing or Damaged Certification Fee: All diamond and gemstone certificates must be returned immaculate. If an original laboratory certificate is missing, altered, or damaged, a mandatory re-certification fee of ₹450 per carat weight of the diamond will be deducted.

Processing Timeline: Once a return is received at our facility and passes quality inspection, refunds are formally approved within 7 working days. The funds will be credited to your account via online bank transfer within 10 business days of receipt.

4.2 Policy on Custom & Bespoke Jewelry Returns

Bespoke creations are uniquely engineered and crafted around your distinct vision. This process involves dedicated design development, individual 3D resin molds, and specialized artisan labor.

If an exception is made to return a custom-made piece within the 7-day window, a restructuring fee will apply. The refund will be processed after deducting whichever is higher of the following two options:

  1. 15% of the total invoice value.

  2. The cumulative cost of: Actual Making Charges + a Flat Designing Charge (₹1,500) + Payment Gateway Fees + Reverse Shipping Costs.

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This deduction directly covers the raw materials, non-reusable molds, and specialized labor invested by our artisans in your unique design, rather than serving as a penalty for a change of mind.

4.3 Return Eligibility Conditions

  • Security Tag Integrity: The product must be returned in its pristine, original, and unworn condition. The product security tag must remain unbroken, untorn, and fully attached to the piece. If the security tag has been removed or tampered with, the item is strictly ineligible for a return.

  • Alterations & Third-Party Repairs: Any jewelry that has been resized, engraved, or repaired by any jeweler other than Tinch Jewels cannot be accepted for return, and all post-sale brand benefits will be voided.

  • Personalization Exclusions: Items that feature highly permanent structural modifications, specific personal engravings, or custom scripts fall outside the standard guarantee and are non-returnable.

  • Quality Inspection Clause: Every return undergoes a rigorous evaluation by our Quality Assurance Team. Any signs of wear, surface scratches, or structural modifications will disqualify the piece from a full refund. In such instances, the item will be reclassified under our Lifetime Buyback Policy, and the corresponding buyback deductions will apply. The findings of our Quality Assurance Team are final.

4.4 Mandatory Documentation for Returns

A return cannot be processed without its full accompanying documentation. Please ensure the following assets are securely enclosed in the return parcel:

  • The original jewelry piece in its pristine, unused condition.

  • The official invoice issued by Tinch Jewels.

  • All original brand packaging (boxes, pouches, and cases).

  • The product security tag (intact and attached to the jewelry).

  • All original laboratory grading certificates and hallmarking verification documents.

  • The original warranty card and brand literature.

4.5 How to Initiate a Return

  1. Submit a Request: Log into your profile on our website, navigate to the Orders section, and select the item you wish to return. Alternatively, you may email our Client Care Team directly at hello@tinchjewels.com.

  2. Secure Your Labels: Once authorized, our team will generate and send you secure, fully insured shipping labels via email. You must print these labels and attach them securely to your parcel.

  3. Pack Securely: Place the jewelry and all mandatory documents into the original packaging. Seal the parcel thoroughly within a secure, tamper-evident outer box to prevent damage or shifting during transit.

  4. Handover: Our premium logistics partner will coordinate a secure pickup from your address. Ensure you receive a physical or digital acknowledgment receipt from the courier executive at the time of handover.