10. After-Sales Service, Warranty & Lifetime Maintenance Policy
This policy governs all after-sales services, warranty coverages, and lifetime maintenance
benefits provided by Tinch Jewels. These terms apply exclusively to authentic jewelry
purchased directly through the official Tinch Jewels website and are valid strictly within
India.
10.1 6-Month Limited Manufacturing Warranty
Tinch Jewels stands behind the structural integrity of every creation with a 6-month repair
warranty against manufacturing defects, valid from the date of delivery.
Scope of Coverage
This warranty exclusively covers defects in workmanship, material flaws, or loose gemstones/
diamonds falling from their original settings due to production errors. Qualifying claims
will be repaired entirely free of charge following a case-by-case technical assessment.
Warranty Exclusions
- Normal wear and tear (surface scratches, minor metal dulling, or tarnish).
- The loss, theft, or complete disappearance of diamonds, gemstones, or the entire piece.
- Accidental damage, structural breakage, or deformation caused by impact, mishandling,
chemical exposure, or external force.
⚠️ Third-Party Service Warning: Any product that has been resized, engraved,
altered, or repaired by an external or unauthorized third-party jeweler will automatically
void all warranty protections and after-sales benefits.
10.2 Complimentary Lifetime Maintenance Program
To preserve the timeless brilliance of your jewelry, Tinch Jewels provides one (1)
complimentary professional maintenance and cleaning service per year, valid for the lifetime
of the product.
The Annual Maintenance Service Includes:
- Ultrasonic deep cleaning and professional surface polishing.
- Structural integrity checks, including prong tightening and secure setting evaluations
for all diamonds and gemstones.
Please Note: Advanced restorative services—such as full stone resetting,
laser soldering, structural rebuilding, or resizing—are outside the scope of complimentary
maintenance. These will be billed at prevailing labor and material rates. Any secondary
maintenance requests within the same calendar year will incur standard servicing charges.
10.3 Logistics, Shipping & Risk
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Cost Responsibility: Forward and reverse logistics costs for all warranty
and maintenance requests are entirely the responsibility of the customer.
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Insured Shipping Tariffs: Fully insured round-trip transit charges will
apply, varying by your specific regional location tier (Tiers 1–6).
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Transit Liability: Tinch Jewels accepts no responsibility for transit
damage, loss, or theft for shipments independently dispatched by the customer. We
recommend using authorized logistics partners.
10.4 Mandatory Documentation
- A copy of the original Tinch Jewels retail invoice.
- The original brand packaging materials (where possible, for secure transit).
- The original laboratory authenticity and grading certificates (GIA, IGI, etc., if applicable).
⚠️ Re-Certification Fee: If the original diamond or gemstone certificate is
missing or damaged, a mandatory laboratory re-certification charge of ₹450 per carat of
diamond weight will be billed to the client.
10.5 Service Timelines & Policy Limitations
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Standard Turnaround: Maintenance and basic warranty services typically
require 15 to 21 working days from the date the item is received at our facility
(excluding transit time).
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Non-Insurance Clause: This policy functions strictly as a craftsmanship
warranty and does not constitute an insurance policy.
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Non-Transferable Benefits: All lifetime maintenance and warranty
privileges are bound strictly to the original purchaser and are non-transferable.
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Right of Refusal: Tinch Jewels reserves the right to decline after-sales
services if documentation is incomplete or authenticity cannot be verified.
10.6 How to Request Maintenance or Warranty Service
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Log Your Request: Submit a formal service request via the Orders section
of your profile or contact Client Care at hello@tinchjewels.com or +91 7718829472.
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Schedule Pickup: Once authorized, our team will coordinate a fully insured
doorstep pickup with pre-printed shipping labels.
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Assessment & Execution: Upon receipt, our technical team will inspect
your piece, confirm service scope, issue a digital estimate (if applicable), and proceed
after approval.
