SHIPPING & DELIVERY POLICY

Shipping & Delivery Policy

At Tinch Jewels, we handle every order with the highest standards of care, security, and accountability. We partner exclusively with premium, fully insured logistics providers—including Sequel Logistics and BVC Logistics—to ensure your jewelry arrives safely and securely.

2.1 Order Processing & Dispatch

• Ready-to-Ship Pieces: Processed and dispatched within 3 working days of order confirmation.

• Made-to-Order Pieces: Freshly crafted items require up to 12 working days to dispatch.

• Personalized & Bespoke Creations: Require 12 to 20 working days, depending on design complexity and material procurement. Final lead times will be confirmed at the time of order placement.

• Consolidated Orders: Orders containing both standard and custom items may be shipped separately. Non-custom items will arrive earlier, and each shipment will be assigned its own unique tracking details.

2.2 Delivery Timelines & Regional Shipping Fees

We offer complimentary standard shipping across India for Tier 1 and Tier 2 cities on all website orders. Delivery timelines and handling fees for returns, exchanges, buybacks, or maintenance vary by region:

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Note on Remote Locations: Certain pin codes may incur additional outward shipping charges or be designated as forward-serviceable only, meaning delivery is available but reverse pickup is unsupported. Please verify your pin code with our team prior to ordering.

2.3 Tracking & Delivery Notifications

• Real-Time Tracking: Upon dispatch, tracking details will be sent to your registered email, SMS, and/or WhatsApp. You can also monitor your shipment directly via the My Orders section on our website.

• Courier Coordination: While courier executives frequently call prior to delivery, this is subject to local operating procedures and cannot be guaranteed.

2.4 Secure Delivery Requirements

To safeguard your high-value purchase, we enforce strict security protocols at the time of delivery:

• Identity Verification: The recipient must present a valid, government-issued photo ID. The name and ID details must perfectly match the billing customer information on the invoice.

• OTP Verification: A secure 4-digit One-Time Password (OTP) will be sent to your registered mobile number. This OTP must be shared with the delivery executive to release the package.

2.5 Delivery Failures & Address Modifications

• Undelivered Shipments: If a delivery is refused or cannot be completed due to customer unavailability, the parcel will return to our facility. A fresh delivery request must be initiated, and standard redelivery charges will apply.

• Address Corrections: Address changes can only be accommodated before dispatch, subject to logistical feasibility. Once an order has left our facility, modifications are strictly impossible.

• Depot Holding: In cases of brief unavailability, the courier partner may hold the package at their nearest secure depot for self-collection or arrange a final reattempt.

2.6 Damaged, Missing, or Tampered Parcels

In the rare event that your package arrives damaged, incomplete, or empty, you must report the issue to us within 24–48 hours of delivery.

To process a claim, you must email hello@tinchjewels.com with:

1. Your order details and delivery information.

2. An unbroken, continuous 360° unboxing video that clearly captures the exterior packaging, security seals, and the final opening of the contents.

 

Tinch Jewels reserves the right to decline any claims if the supporting video evidence is missing, altered, or if signs of external tampering are evident.

2.7 Liability & Risk Transfer

• Risk of Loss: The risk of loss, theft, or damage transfers entirely to the customer once the package is delivered to the provided address.

• Transit Insurance: Prior to delivery, all shipments are fully covered under our logistics partners' transit insurance policies.

• Force Majeure: Tinch Jewels is not liable for delivery delays stemming from courier-side disruptions, strikes, severe weather, natural disasters, or other force majeure events.

2.8 Cancellation Prior to Dispatch

• Ready-to-Ship Orders: May be cancelled at any time prior to dispatch without penalty.

• Refund Processing: Approved refunds for early cancellations will be credited back to the original payment method within 15 business days, less any applicable payment gateway charges.

• Post-Dispatch: Once dispatched, orders cannot be cancelled. You may either refuse delivery at the doorstep or initiate a formal return upon receipt, in accordance with our Return Policy.

2.9 Non-Serviceable Reverse Pickup Locations

If your location does not support reverse logistics, our team will coordinate with you during a return or exchange request. In such instances, you will be required to ship the item directly to our designated office or warehouse. This reverse shipping cost will be borne by the customer or deducted from the final refund or credit value.

2.10 International Shipping

For orders outside of India, please contact our global concierge team at +91 7718829472 to verify regional eligibility, shipping timelines, and custom shipping tariffs.

 

Important Notice for International Orders: All international shipments are strictly final sale, non-returnable, and non-refundable. Once delivered outside of India, items cannot be shipped back for maintenance or repairs. Our standard 7-Day Return, 7-Day Exchange, Lifetime Exchange (LTE), and Lifetime Buyback (LTB) policies do not apply to international orders.